DIGITAL PHONE FAQ
Q: How can I make changes to my service?
A: The easiest way to make changes to your service is through our online customer management portal.
Q: Can I call 911?
A: You can report police, medical, fire and other emergencies by dialing 911 and be connected to a live emergency operator. In areas where the local public safety network supports Enhanced 911 service, your address will be displayed for the emergency operator to direct emergency personnel to your location. With a Morris Broadband phone, you do not need to register your address for 911. We will do it when we set up your account.
However, in a power outage, or if Morris Broadband’s network is inoperable, your Morris Broadband phone service will not operate, including the ability to call 911. You should consider maintaining an alternate service such as a cellular telephone in case of a power outage or an outage on our network.
Q: If I lose electrical power in my home, will my phone service work?
A: Similar to a cordless phone, the equipment used to provide your phone service uses household electrical power in order to operate. Because a loss of power will affect your ability to use your phone and access 911 emergency services, you should consider maintaining an alternate service such as a cellular telephone in case of a power outage or an outage on our network.
Q: How will I be billed for my phone service?
A: You will receive one bill for all of your Morris Broadband services, including telephone. Your monthly telephone charge will appear as a line item on the bill. Additional line items for any charges for optional services such as international calls, directory assistance, and operator services will also appear on the bill. You also may be billed for certain federal state and local taxes, and governmental regulatory fees and surcharges to recover costs we incur in providing the service. These fees are similar to those charged by traditional phone service providers.
Q: How do I make an international call?
A: Simply dial 011 first, then the country code of the country you are calling, then the city code, then the number of the person you are calling, just as you do now with other phone services. Although U.S. long distance calls are included in your monthly rate, international calls are charged additional per minutes rates.
Q: Will my home security system work with Morris Broadband phone service?
A: Although Morris Broadband does not guarantee the use of home security systems with its phone service, many home security systems will function with our service. Your security company will need to test the system following installation. You may want to consider maintaining a separate phone line for your security system.
Q: Contact Us
A: If you have any other questions you can either email us at email@example.com or call our local Customer Care Center at 888-855-9036.